The Spirit to Serve: Marriott's Way

Since taking over the business from his father in 1964, J. w. Marriott has moved from triumph to triumph, building an international chain that includes more than 1,000 hotels, and making Marriott one of the most recognized names in the hospitality industry.

Now, for the first time ever, Marriott explains the unique management philosophy that brought him this enormous success. Written in an informal first-person narrative that's both engaging and easy to read, The Spirit to Serve distills his years of hard-earned wisdom and experience into a practical blueprint that anyone wishing to emulate his achievements can follow. It includes tips on how to motivate employees, nurture in-house talent, and cultivate customer loyalty, as well as invaluable advice on handling growing pains, understanding the big picture, and knowing when to take risks. Packed with numerous real-life examples that illustrate his principles, The Spirit to Serve is vital reading for all CEOs, middle managers, and department supervisors.